FAQs

Why should I buy the stay vouchers here?

We negotiate with hotels for a discounted rate on a bulk purchase concept so that you do not have to. Hotel room rates normally fluctuate even during the low season. Purchasing this stay voucher would let you book your stay on any dates (except black out dates) without worrying that the room rates increase.

How do I purchase the stay voucher?

We’ve put up a visual guide to walk you through the steps to purchase and redeem your stay voucher(s).

How do I pay for the stay voucher?

We support internet banking transfer, ATM transfer as well as debit/credit card payment too.

How do you deliver the stay voucher to me?

Stay voucher(s) you purchased will be sent to you via email upon payment. You can redeem the voucher by contacting hotel for reservation. Remember to mention the voucher code during your reservation.

How fast would I be able to get my stay voucher after payment is made?

This would depend on the payment method you opt for when you place an order:

Direct bank-in (ATM/Internet): Once you’ve transferred your payment, you may contact us by replying to our email to let us know about your payment. Alternatively, you may just wait for us to process your order. You will get your stay voucher within 24 hours after we verified your payment.

Credit/Debit card, OR Internet banking transfer: You will receive your stay voucher immediately at the end of the payment confirmation page. Meanwhile, you should also be receiving an email on the stay voucher within 1 hour.

I have other questions that are not listed here, how do I contact you for help?

You may contact us via phone call or SMS at 016-7788846, or send us a WhatsApp message here at 012-200 8203.

What are the black out dates?

Black out dates are the dates which hotel do not allow stay voucher usage, normally due to public holiday or festive season (high peak season).

How do I know what is the black out date and refund policy of the hotel?

All stay vouchers purchased on this website are non-refundable and cannot be exchanged for cash. By confirming payment, you agree to have chosen & understand the rules of the stay voucher sales.

Blackout dates & stay dates are described on each hotels & resorts detail. You may review them before making your purchase.